-Guest Voice Messaging
-Automated Guest Services
-Staff Voice Messaging
-Front Desk Administration
-Automated Attendant
-PMS Integration

We offer various popular voicemail products such as Innovation, Active Voice, Mitel Express Messenger, EZ Voice, Duvoice and VSR to name a few. It eliminates the need for message taking and delivery, freeing up valuable staff time. Reducing the liability of any errors and taking messages. Caller can leave their messages in their own words! Outside calls get automatically routed to the proper department or individual rooms (guests) while a front desk (operator) is available for additional assistance.
All information guests required are available to your guests with a touch of a button. Any Special instructions, work schedules and maintenance orders can all be communicated using the power of voicemail systems. It will even deliver messages to pagers! Property management system integration allows for communication reducing further administration time.

• Easy to use guest voicemail
• Automatic message playback
• Access to automated Guest Services
• Guest configurable greeting/pass code
• Off-premises voice mail access
• Deleted message recovery
• Voicemail holding box at check-out
• Configurable language choice (requires multi-lingual module)
• Guests can set wake-up calls
• Informational recordings
• Guest comment box
• Off-premises voicemail access
• New staff user tutorial
• Individual personal operators (secretary)
• Configurable message notification: pager/telephone
• Message type control: normal/urgent/private/certified/future or time limit delivery
• Message replay options: fast forward/rewind/pause/skip/go back to previous message
• Increase/decrease playback speed
• Deleted message recovery
• Staff configurable distribution groups
• Configurable language choice (requires multi-lingual module)

Followings are the features for Front Desk (administrator)

• Quick access to administrative functions via front desk phone
• Setting of guest wake-up calls
• Express message sending to guest or staff
• Assisted guest access to voicemail
• Assist previous guest access to holding box
• Guest voicemail room change
• Individual guest administration: check-in room/refresh message lamp
• Undelete guest messages
• Access to report package
• Change language for guest (requires language module)
• Easy daily maintenance (for non-PMS integrated systems)
• Department menus
• Guest/staff extension dialing
• Guest/staff dialing directory
• Guest transfer security
• Configurable security failure destinations
• Multi-lingual (requires language module)
• Guest check-in/check-out
• Guest room move
• Guest dialing directory support
• Message count update
• PMS text message

*Some features are PMS dependent

• Accurate (Atomic Clock) time maintenance
• Remote maintenance software
• Diagnostic utilities
• System event error and logging
• Automatic system failure notification
• System reports scheduler
• Multi-lingual module
• Wake-up off-loading (certain PBX types)
• 911 notification (certain PBX types)

For a complete list of features, please contact us to obtain feature sheet of each products.